Terms and Conditions

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TERMS & CONDITIONS

Client Agreement:

It is my choice to receive massage therapy. I am aware of the benefits and risks of massage and give my consent for massage. I understand that there is no implied or stated guarantee of success of effectiveness of individual techniques or series of appointments. I acknowledge that massage therapy is not a substitute for medical care, medical examination or diagnosis. I have stated all medical conditions that I am aware of and will inform my practitioner of any changes in my health status. 

Massage Packages:

Massage packages are non-negotiable, and non-transferable. 

Prenatal Massage:

If I am pregnant can I receive a massage? Massage is generally not recommended in the first trimester so please consult with your doctor prior to receiving a prenatal massage. Please inform us when booking a prenatal appointment so that we can set you up with a practitioner who specializes in prenatal massage. Or if you are booking your appointment online, please choose the prenatal massage option so that we can pair you with the appropriate massage practitioner.

Cancellation/Late policy:

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

We understand that unanticipated events happen occasionally in everyone's life, please understand that other clients may be competing for your appointment time. In order to be courteous with them and to me, we kindly request the courtesy of a minimum of 24 hours notice for canceling or rescheduling. Please call or text to cancel your appointment at (916)544-8009. If we don't answer, leave your information on our voice mail or text. Same-day cancelation or reschedule may result in a fee of 50% of service. All fees must be paid before another appointment will be scheduled.

Late Arrivals Policy:

We suggest all clients arrive 5-10 min prior to your appointment time. This allows time to complete paperwork if needed, and begin on time. If you are late your session may be shortened in order to accommodate those whose appointments follow yours, your therapist then will determine if there is enough time to start a treatment. Regardless of the length of the treatment actually given, you will still be responsible to pay for the full session, out of respect and consideration to your therapist. 

Massage Session:

Massage appointments are inclusive of consultation with your massage practitioner to personalize your visit. New clients will need to fill out a client intake form. Your appointment also includes time for transition before and after your service. Please inform your practitioner of any medical issues, recent injuries, or surgeries.

What to Wear:

We recommend that you wear comfortable, flexible clothes and avoid wearing jewelry, makeup,  perfumes or colognes whenever possible when at MassageLab for a session.

You may choose to completely disrobe or remain partially clothed for your massage. We are happy to work through clothing if necessary. Please note that should you choose to completely disrobe, only the part of your body being massaged will ever be exposed.

Your therapist will leave the room to allow you to disrobe to your level of comfort in private. They will also step out at the end of the session to allow you to get dressed.

We do not have showers available at Brenda Mendoza Massage. However, a moist, warm towel can be made available for you upon request at the end of your session should you want to freshen up before dressing.

Some of our therapists who provide assisted stretching may request that you keep your undergarments on to ensure your comfort when moving you in and out of stretches for the legs and lower body.  

Tip Policy:

Tipping is customary in the massage world but not mandatory and usually between 10-20% of the price of the massage. At Brenda Mendoza Massage you can either opt to tip the Therapist in cash directly or you have the option to add the tip to your Credit card at checkout.

Misconduct:

Any verbal or physical conduct of a sexual or aggressive nature is inappropriate during the massage; your massage practitioner will end the session if this becomes a concern. MassageLab reserves the right to limit, suspend, or terminate services in cases of, but not limited to, inappropriate or unhealthy behavior as deemed by Brenda Mendoza Massage management or in accordance with the CAMTC Code of Conduct.